PRIVACY POLICY
This privacy policy applies between you, the User of this Website and Venture Bound Members Motoring Club Ltd (VBMMC), the owner and provider of this Website. VBMMC takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.
This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: venturebound.co.uk/termsandconditions.
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Please read this privacy policy carefully.
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Definitions and interpretation
1. In this privacy policy, the following definitions are used:
Data collectively all information that you submit to VBMMC via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookies a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below ( Cookies);
Data Protection Laws any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
GDPR the General Data Protection Regulation (EU) 2016/679;
VBMMC, we or us Venture Bound Members Motoring Club Ltd, a company limited by guarantee incorporated in England and Wales with registered number 14925859 whose registered office is at 20-22 Wenlock Road, London, N1 7GU;
UK and EU Cookie Law the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
User or you any third party that accesses the Website and is not either (i) employed by Venture Bound Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Venture Bound Ltd and accessing the Website in connection with the provision of such services; and Website
the website that you are currently using, www.venturebound.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
2. In this privacy policy, unless the context requires a different interpretation:
a. the singular includes the plural and vice versa;
b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. "including" is understood to mean "including without limitation";
e. reference to any statutory provision includes any modification or amendment of it;
f. the headings and sub-headings do not form part of this privacy policy.
Scope of this privacy policy
3. This privacy policy applies only to the actions of VBMMC and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
4. For purposes of the applicable Data Protection Laws, VBMMC is the "data controller". This means that VBMMC determines the purposes for which, and the manner in which, your Data is processed.
Data collected
5. We may collect the following Data, which includes personal Data, from you:
a. name;
b. contact Information such as email addresses and telephone numbers;
c. IP address (automatically collected);
d. web browser type and version (automatically collected);
e. operating system (automatically collected);
in each case, in accordance with this privacy policy.
How we collect Data
6. We collect Data in the following ways:
a. data is given to us by you ; and
b. data is collected automatically.
Data that is given to us by you
7. VBMMC will collect your Data in a number of ways, for example:
a. when you contact us through the Website, by telephone, post, e-mail or through any other means;
b. when you register with us and set up an account to receive our products/services;
c. when you make payments to us, through this Website or otherwise;
d. when you elect to receive marketing communications from us;
e. when you use our services;
in each case, in accordance with this privacy policy.
Data that is collected automatically
8. To the extent that you access the Website, we will collect your Data automatically, for example:
a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".
Our use of Data
9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a. internal record keeping;
b. improvement of our products / services;
c. transmission by email of marketing materials that may be of interest to you;
in each case, in accordance with this privacy policy.
10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
11. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:
a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.
b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.
c. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.
12. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
Who we share Data with
13. We may share your Data with the following groups of people for the following reasons:
a. any of our group companies or affiliates - to ensure the proper administration of your website and business;
b. our employees, agents and/or professional advisors - to obtain advice from professional advisers;
c. third party service providers who provide services to us which require the processing of personal data - to help third party service providers in receipt of any shared data to perform functions on our behalf to help ensure the website runs smoothly;
d. third party payment providers who process payments made over the Website - to enable third party payment providers to process user payments and refunds;
e. relevant authorities - to facilitate the detection of crime or the collection of taxes or duties;
in each case, in accordance with this privacy policy.
Keeping Data secure
14. We will use technical and organisational measures to safeguard your Data, for example:
a. access to your account is controlled by a password and a user name that is unique to you.
b. we store your Data on secure servers.
15. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@venturebound.co.uk.
16. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Data retention
17. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
18. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
Your rights
19. You have the following rights in relation to your Data:
a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase - the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
e. Right to data portability - the right to request that we move, copy or transfer your Data.
f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
20. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@venturebound.co.uk.
21. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
22. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Links to other websites
23. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
Changes of business ownership and control
24. VBMMC may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of VBMMC . Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
25. We may also disclose Data to a prospective purchaser of our business or any part of it.
26. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Cookies
27. This Website may place and access certain Cookies on your computer. VBMMC uses Cookies to improve your experience of using the Website and to improve our range of products and services. VBMMC has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
28. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
29. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling VBMMC to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
30. This Website may place the following Cookies:
Type of Cookie
Purpose
Strictly necessary cookies
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
31. You can find a list of Cookies that we use in the Cookies Schedule.
32. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
33. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
34. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
35. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
General
36. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
37. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
38. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
39. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Changes to this privacy policy
40. VBMMC reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.
You may contact VBMMC by email at info@venturebound.co.uk.
Attribution
This Privacy policy was created on 01 November 2020 and updated 01 February 2024.
Cookies
Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.
Strictly necessary
We use the following strictly necessary cookies:
session cookie
We use this session cookie to remember you and maintain your session whilst you are using our website
Analytical/performance
We use the following analytical/performance cookies:
Analytical
We use this cookie to help us analyse how users use the website
Functionality
We use the following functionality cookies:
Functional cookies
We use this cookie to identify your computer and analyse traffic patterns on our website
Also read:
Web site use Terms and Conditions​
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WEB SITE USE TERMS & CONDITIONS
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Introduction
These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Venture Bound Members Motoring Club Ltd (VBMMC), the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.
In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by VBMMC and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to VBMMC and accessing the Website in connection with the provision of such services.
You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.
Intellectual property and acceptable use
1. All Content included on the Website, unless uploaded by Users, is the property of VBMMC, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users.
By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission
2. You may, for your own personal, non-commercial use only, do the following:
retrieve, display and view the Content on a computer screen
3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of VBMMC
Prohibited use
4. You may not use the Website for any of the following purposes:
in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website;
in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order; making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.
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Registration
5. You must ensure that the details provided by you on registration or at any time are correct and complete.
6. You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
7. We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.
8. You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.
Password and security
9. When you register on this Website, you will be asked to create a password, which you should keep confidential and not disclose or share with anyone.
10. If we have reason to believe that there is or is likely to be any misuse of the Website or breach of security, we may require you to change your password or suspend your account.
Links to other websites
11. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of VBMMC or that of our affiliates.
12. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
13. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
Privacy Policy and Cookies Policy
14. Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. Click to view the Privacy Policy and Cookies Policy.
Availability of the Website and disclaimers
15. Any online facilities, tools, services or information that VBMMC makes available through the Website (the Service) is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. VBMMC is under no
obligation to update information on the Website.
16. Whilst VBMMC uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
17. VBMMC accepts no liability for any disruption or non-availability of the Website.
18. VBMMC reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.
Limitation of liability
19. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
20. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
21. To the maximum extent permitted by law, VBMMC accepts no liability for any of the following:
any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
loss or corruption of any data, database or software;
any special, indirect or consequential loss or damage.
c. any special, indirect or consequential loss or damage.
General
22. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
23. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
24. These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
25. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
26. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
27. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
28. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes- arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.
VBMMC details
29. VBMMC is a trading style of Venture Bound Members Motoring Club Ltd and is a company limited by guarantee incorporated in England and Wales with registered number 14925859 whose registered address is 20-22 Wenlock Road, London, N1 7GU and it operates the Website www.venturebound.co.uk. www.vbmmc.org.
You can contact VBMMC here
BOOKING TERMS & CONDITIONS
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These Terms and Conditions will apply to the purchase of the services and goods by you (the Customer or you). We are Venture Bound Members Motor Club Ltd whose trading name is VBMMC a not for profit company limited by guarantee and registered in England & Wales under number 14925859 whose registered office is at 20-22 Wenlock Road, London, N1 7GU with email address members@vbmmc.org; (the Supplier or us or we) Quest Drive and Discovery Drive are registered trademarks of Venture Bound. VBMMC use the Trademarks under licence from Venture Bound. Venture Bound Ltd whose trading name is Venture Bound a company registered in England and Wales under number 12977150 whose registered office is at 20-22 Wenlock Road, London, N1 7GU with email address info@venturebound.co.uk;. These are the terms on which we sell all Services to you. Before placing an order on the Website, you will be asked to agree to these Terms and Conditions by clicking on the button marked 'I Accept'. If you do not click on the button, you will not be able to complete your Order. You can only purchase the Services and Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.
Booking Your Discovery Drive
When you book your Discovery Drive, you are accepting Our Booking Agreement Terms & Conditions on behalf of everyone travelling with you. We will only deal with you, the lead name. When we say “you” and “your” we mean you, as the lead name, or you and everyone travelling, depending on the context. Our Agreement is made under the laws of England and Wales. You submit to the exclusive jurisdiction of those courts. Choose the law and jurisdiction of Scotland or Northern Ireland but only if you live there.
Providing Information
You must ensure all information you give is correct. We’ll use the personal data you give us in line with our Privacy Policy. You must pass on any information we give you to everyone travelling. If applicable, you must comply with all passport, visa and other immigration requirements. Your passport and travel documents must be in good condition – you may be refused travel if they are damaged. If you are not self-reliant or have reduced mobility (like finding it hard to walk 500 metres) you must tell us before you book and if these changes tell us at least 48 hours before your Discovery Drive.
The Price You Pay
When you book your Discovery Drive, you must pay a deposit unless this is within 12 weeks of your Discovery Drive when you must pay in full. We will tell you the price of your Discovery Drive and the deposit before you book. At least 12 weeks before you go you must pay the full balance. If you don’t, we can cancel your Discovery Drive and charge you a termination fee. When you book your Discovery Drive, we’ll send your booking confirmation within 14 days. Mistakes can happen, so if any price on your booking confirmation, our website or our booking systems is obviously wrong, a booking made based on that price won’t be valid, we can cancel it and refund you unless you want to pay the correct price. If your Discovery Drive price changes because of movement in the relevant exchange rates, taxes or fees charged by someone else including tourist taxes, port or airport fees or the cost of transport fuel or other power sources we can charge you that increase or refund to you a decrease (less our administrative expenses) providing it doesn’t happen within 20 days before the start of your Discovery Drive. If we need to do this, we’ll forward an amended invoice to you showing the changes made along with a detailed explanation. We’ll absorb any increase of 2% or less of your Discovery Drive price, so we won’t pass on any increase below that level. If the increase is more than 8% of the Discovery Drive price, you may cancel your Discovery Drive within 14 days of us telling you about the increase and we’ll refund your Discovery Drive price except any amendment charges; and the increase will be considered a major change, see below.
If You Change Your Discovery Drive
Sometimes you can make changes to your Discovery Drive. The table below shows the amendment fee that we charge. Where we treat your change as a cancellation, you will pay a termination fee instead of an amendment fee. If the new Discovery Drive is more expensive you will need to pay the fee and the difference in price. If third part transport is included in your Discovery Drive, please be aware that airlines & ferry operators or other transport providers can charge a fee for a change and sometimes treat a change as a cancellation. Fees can be up to 100% of the price for that part of your Discovery Drive. You must pay those fees as well as the amendment fee shown below. When making changes, the price of your new travel arrangements will be based on the price that applies on the day you make the change. Please note there won’t be any reduction in the price you pay, even if your new travel arrangements are cheaper than your original booking. If your change means fewer adults travel, and your Discovery Drive price is based upon the number of adults, we’ll recalculate the total price and the price per person may go up. This extra price isn’t a termination fee. You will also need to pay the appropriate proportion of the termination fee for the adult who has cancelled. See “If you Cancel Your Discovery Drive”. Some elements of your Discovery Drive, such as excursions, transfers, accommodation options, room/board upgrades, may be non-refundable. You may transfer your Discovery Drive to someone else if you give us at least 7 days’ notice in writing or by email and the new lead name accepts the transfer and the terms of Our Agreement. You will be responsible, together with the new lead name, for our amendment fees and any costs as a result of the change. Amendment Fees – to change the name of a Driver and / or a Navigator (or any other person in the car) £25 per person
If You Cancel Your Discovery Drive
you must tell us as soon as possible. When your Discovery Drive has been cancelled you will receive a cancellation invoice. You must pay a termination fee which covers our administration costs and compensates us for the risk that we do not resell your Discovery Drive. The fee is based upon how long before your Discovery Drive you tell us you want to cancel and is a percentage of the total price of your Discovery Drive.
Cancel 90 days or more Loss of Deposit
89-60 days Loss of 50% of your Discovery Drive price
59-30 days Loss of 70% of your Discovery Drive price
29-15 days Loss of 90% of your Discovery Drive price
14-0 days Loss of 100% of your Discovery Drive price
Even if the termination fee is lower than the deposit, your deposit will not be refunded. We may not be able to refund elements of your Discovery Drive if they are added extras. If you are cancelling because of an unavoidable and extraordinary circumstance happening at your destination that will significantly impact the performance of your Discovery Drive, you will not have to pay a termination fee and your deposit will be refunded.
If We Cancel Your Discovery Drive, except where it’s because you haven’t paid or you have been disruptive, you can have a refund or accept a replacement Discovery Drive from us of a similar standard and price if we can offer you one. We’ll also pay the compensation shown below (unless we have cancelled because of one of the reasons listed in ‘Events Beyond Our Control’ or where you haven’t paid) and we’ll refund the difference if the replacement Discovery Drive is of a lower price.
If We Change Your Discovery Drive
We aim to give you what we promise but, as we plan our Discovery Drives a long time in advance, sometimes things can change. We can make a change at any time but will let you know before your Discovery Drive if there’s time. Occasionally, we may have to make a major change to your Discovery Drive such as a change of destination, itinerary, or a change of accommodation to a lower category. If we tell you about a major change after you book your Discovery Drive, you can accept the new arrangements offered by us; or accept a replacement Discovery Drive from us of the same or similar standard and price at the date of the change (we’ll always refund the difference in price if the replacement Discovery Drive is a lower price at the date of the change), if we are able to offer you one; or cancel your Discovery Drive with us and receive a full refund. If we make a major change, and you choose to cancel your Discovery Drive and receive a full refund, we’ll pay the compensation shown below, unless the change is because of an event beyond our control. Any compensation payable is based upon how many days before your Discovery Drive departure we tell you about a major change.
90 days or more £0 compensation per person
89-60 days £25 compensation per person
59-30 days £35 compensation per person
29-15 days £50 compensation per person
14-0 days £100 compensation per person
Events Beyond Our Control
Examples of events beyond our control are: war, threat of war, riots, civil disturbances, terrorist activity or its consequences, industrial disputes, any failure to secure relevant flying rights, natural or nuclear disasters, fire, health risks, unavoidable and unforeseeable technical problems with transport, closed or congested airports or ports, actual or potential severe weather conditions, the imposition of sanctions or other Governmental action and any other similar events.
Behaviour On Your Discovery Drive
Only you can use your accommodation. You must not let anyone else stay there. You are responsible for any damage to your accommodation or its contents during your Discovery Drive. We can refuse to accept you on your Discovery Drive or continue dealing with you if we, or someone in authority, believe your behaviour (by any form of communication or in person) is disruptive. If you are disruptive, we’ll treat your booking as cancelled by you at that moment. If you are disruptive on your Discovery Drive, we can remove you from your accommodation and you will be responsible for your own return home and for any other members of your group who cannot or will not travel without you. You will not be entitled to a refund in either case and we will not provide compensation or meet any costs or expenses. If you are disruptive, you will be responsible for any damages, costs and expenses (including legal expenses) incurred as a result. This can include cleaning, repairing or replacing property lost, damaged or destroyed by you, compensating any passenger, crew, staff or agent affected by your actions. Disruptive behaviour includes being threatening or abusive, damaging property, upsetting, annoying or disturbing any other traveller, our staff or agents or putting any of them in danger.
Excursions
We may introduce you to suppliers of excursions or other services. If you buy one of these, you’ll be contracting with the supplier directly, we act only as an agent and have no liability for the performance of that contract. Our Agreement doesn’t apply to any contract for excursions or other services.
If Things Go Wrong on Your Discovery Drive
You benefit from the rights applying to packages under The Package Travel and Linked Travel Arrangements Regulations 2018. We are responsible for all the travel services included in your Discovery Drive. If any of them are not provided as we agreed, we’ll pay you compensation, if appropriate, unless it’s due to an event beyond our control (see ‘Events Beyond Our Control’), is your fault or is caused by a third-party. If you are in difficulty on your Discovery Drive we’ll help by providing information on health services, local authorities and consular assistance. We’ll help you make phone calls, send emails or make alternative travel arrangements. You must pay any costs we incur if the difficulty is your fault.
If You Have a Complaint, It is very rare for things to go wrong. If they do, you must tell the supplier in question (e.g. the hotel) and our representative straight away so they can solve the issue.
Personal Injury
Your Discovery Drive is made up from services provided by suppliers who follow local standards. Overseas safety standards are generally lower than in the UK. If anyone travelling suffers injury, illness or death because of the services provided as part of your Discovery Drive, you must tell us and the supplier involved about it and complete a report at the time.
We recommend that you take our independent health & travel insurance cover valid for your trip.
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Doc: VBDDIAV2Feb2024
ACCESSIBILITY
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Web site Accessibility Statement
Venture Bound Ltd and Venture Bound Members Motoring Club Ltd is committed to ensuring the accessibility of its web content to people with disabilities. All of the content on our website will meet W3C WAI’s Web Content Accessibility Guidelines 2.1, Level AA conformance.
Any issues should be reported here
APP PRIVACY POLICY
Quest Drive App - Privacy Policy
Effective Date: July 2023. Revised Feb 2025
Introduction
1.1 This Privacy Policy (the "Policy") explains how Venture Bound Members motoring Club (VBMMC) ("we," "us," or "our") collects, uses, stores, and discloses personal information when you use Quest Drive App (the "App").
1.2 By downloading, installing, accessing, or using the App, you acknowledge that you have read and understood this Policy and agree to the collection, use, storage, and disclosure of your personal information as described herein.
Information We Collect
2.1 Personal Information: We may collect personal information that you voluntarily provide to us when using the App, such as your name, email address, contact information, or any other information you choose to provide.
2.2 Usage Information: We may automatically collect certain information about your use of the App, including but not limited to your device information, IP address, operating system, app version, and usage statistics.
2.3 Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to enhance your experience and collect information about how you use the App. You can manage your cookie preferences through your browser settings.
Use of Information
3.1 We may use the collected information for the following purposes:
To provide and maintain the App's functionality.
To communicate with you and respond to your inquiries or requests.
To personalize and improve the user experience.
To analyse and understand how the App is used and to develop new features.
To send you updates, newsletters, marketing communications, or promotional materials, subject to your consent where required by law.
To detect, prevent, and address technical issues or violations of our terms of use.
Data Retention
4.1 We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Policy unless a longer retention period is required or permitted by law.
Information Sharing and Disclosure
5.1 We may share your personal information with:
Our trusted third-party service providers who assist us in operating the App or providing services on our behalf.
Law enforcement authorities, government officials, or other third parties if required by law or in response to a valid legal process.
Other parties in connection with any merger, acquisition, or sale of our assets, provided that such parties agree to maintain the confidentiality of your personal information.
Data Security
6.1 We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
7.1 The App is not intended for use by individuals under the age of sixteen. We do not knowingly collect personal information from children under this age. If you believe we have collected personal information from a child, please contact us immediately, and we will take appropriate steps to remove such information.
Your Rights and Choices
8.1 You may have certain rights regarding your personal information, such as the right to access, correct, or delete your information. You may also have the right to withdraw your consent to our processing of your personal information.
Links to Third-Party Sites
9.1 The App may contain links to third-party websites or services that are not operated or controlled by us. This Policy does not apply to such third-party websites or services. We encourage you to review the privacy policies of those third parties before providing any personal information.
Changes to the Privacy Policy
10.1 We may update this Policy from time to time. The updated version will be posted on the App, and the effective date will be indicated. Your continued use of the App after the effective date constitutes your acceptance of the updated Policy.
Contact Us
11.1 If you have any questions or concerns regarding this Policy or our privacy practices, please contact us at http://www.venturebound.co.uk/
Ownership
11.1 Quest Drive is a registered Trademark of Venture Bound and operated under licence by VBMMC. Venture Bound is a trading name of Venture Bound Ltd. Registered in England & Wales. Registration Number 12977150.
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QDVBAppPPV10623
GIFT VOUCHERS
Terms and Conditions for the Sale of Gift Vouchers for Quest Drive Experience Days
These terms and conditions ("Terms") apply to the sale and use of gift vouchers ("Voucher(s)") for Quest Drives (Experience Days) ("Experience(s)") provided by VBMMC] ("We," "Our," or "Us"). By purchasing, redeeming, or using a Voucher, you ("Customer" or "You") agree to these Terms. Please read them carefully.
1. Voucher Purchase
1.1 Eligibility
You must be at least 18 years old to purchase a Voucher.
1.2 Payment
Vouchers may be purchased through our website or other authorised sales channels. Payments for Vouchers are accepted through the payment methods listed at checkout. All payments are processed securely.
1.3 Voucher Value
Each Voucher is issued with a monetary value, which may be used towards the cost of an Quest Drive. Vouchers may be purchased for any amount, subject to availability.
1.4 Non-Refundable
Vouchers are non-refundable except as required by law or under the terms of these conditions.
2. Voucher Redemption
2.1 Booking a Quest Drive
To redeem a Voucher for an Experience, you must book the Quest Drive through our website. You will need to provide your Voucher code at the time of booking.
2.2 Voucher Expiry
Vouchers are valid for a period of 24 months from the date of purchase, unless otherwise specified. After this period, the Voucher will expire and cannot be used.
2.3 Voucher Usage
Vouchers can be used for Quest Drive purchase up to the value of the Voucher. If the cost of the Quest Drive exceeds the value of the Voucher, the difference must be paid at the time of booking. If the cost of the Quest Drive is less than the value of the Voucher, no refund or cash equivalent will be given for the remaining balance.
2.4 Booking Availability
Quest Drives are subject to availability, once a Quest Drive Code is purchased the route can be completed anytime, within the next 12 months.
2.5 Booking Changes and Cancellations
No changes or cancellations are permitted once a Quest Drive Code has been purchased.
3. Restrictions and Limitations
3.1 Voucher Transferability
Vouchers are not transferable and may only be used by the person to whom they are issued unless otherwise stated.
3.2 Not Exchangeable for Cash
Vouchers cannot be exchanged for cash, credit, or any other form of payment, except where required by law.
3.3 Age and Health Restrictions
Certain Quest Drive may have restrictions. It is your responsibility to ensure that you meet the required criteria for your chosen Quest Drive. Please check the specific terms and conditions for each Quest Drive prior to booking.
3.4 Geographical Limitations
Quest Drive are only available in certain geographic locations. Please check the location and availability of your selected Quest Drive at the time of booking.
4. Liability
4.1 General Liability
We are not liable for any injury, loss, damage, or inconvenience caused as a result of participating on a Quest Drive, except where such injury, loss, or damage is due to Our negligence or failure to comply with Our obligations under these Terms.
4.2 Force Majeure
We shall not be liable for any failure or delay in performance due to events beyond Our reasonable control, including but not limited to natural disasters, strikes, or pandemics.
4.3 Participant’s Responsibility
You agree to comply with all safety instructions and guidelines provided during the Quest Drive. Any damage to property or injury caused by failure to follow these instructions may result in the loss of the Voucher and additional charges.
5. Gift Vouchers
5.1 Gift Voucher Purchases
If you are purchasing a Voucher as a gift, you agree to inform the recipient of the terms and conditions associated with the Voucher, including the expiry date, any restrictions, and the need to book a Quest Drive in advance.
5.2 Gift Voucher Delivery
Vouchers can be delivered electronically or physically (as a physical gift card). Electronic vouchers will be sent to the email address provided at checkout, while physical vouchers will be dispatched to the address provided.
6. Refunds and Complaints
6.1 Refunds
Refunds for Vouchers will only be considered if the Quest Drive is cancelled by Us, or if there is a material issue with the Voucher, such as being faulty or damaged. Any refunds are subject to Our Refund Policy, and may be issued in the form of a new Voucher, credit, or refund at Our discretion.
6.2 Complaints
If you have any complaints or concerns about the Voucher or the Experience, please contact Our customer service team at info@venturebound.co.uk We will do Our best to resolve the issue in a timely manner.
7. Data Protection
7.1 Privacy Policy
We are committed to protecting your privacy. Any personal information provided to Us will be processed in accordance with Our Privacy Policy, which can be found on Our website.
8. Amendments to Terms
We may amend or update these Terms at any time, and such changes will apply to all subsequent Voucher purchases. You will be notified of any material changes to these Terms via email or by a notice on Our website.
9. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
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By purchasing or using a Voucher, you confirm that you have read, understood, and agreed to these Terms and Conditions.
If you have any questions regarding these Terms, please contact Our customer service team HERE